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General Terms and Conditions

§ 1 FIELD OF APPLICATION
§ 2 IMPORTANT NOTES
§ 3 CONCLUSION OF CONTRACT
§ 4 ORDERING DATA
§ 5 CANCELLATION RIGHTS
§ 6 CONDITIONS FOR RETURNS
§ 7 DELIVERY & SHIPPING
§ 8 PAYMENT
§ 9 RESERVATION OF OWNERSHIP RIGHTS
§ 10 QUESTIONS AND COMPLAINTS
§ 11 LIABILITY
§ 12 FINAL PROVISIONS

§ 1 FIELD OF APPLICATION

(1) The following terms and conditions cover all business relations of the company

Styleicone GmbH
Rheingaustr. 53
65201 Wiesbaden, Germany
Phone: +49 (0) 611 94585555
Fax: +49 (0) 611 94585599
E-Mail: service@styleicone.com

represented by managing director Irina Reich, Rheingaustr. 53, 65201 Wiesbaden.

(2) Styleicone GmbH (hereinafter referred as “we" or "Styleicone") operates an online shop and offers fashion wear and accessories under the internet address www.styleicone.com. These General Terms and Conditions (AGB) are applied to all, related legal rights between Styleicone.com and his customers ("consumer") according to the § 13 BGB (Bundesgesetzbuch/German Civil Code) and must be in legal age in any case. A customer agrees to the validity of these Terms and Conditions (AGB) in the process of placing an order by selecting a field „I accept your general terms and conditions“ and mailing a completed order form. Any other business conditions of a customer aren't valid, unless Styleicone has particularly agreed to their validity before.

(3) These Terms apply at the time of the order.

(4) For contract conclusions, German, English Russian languages are available. In cases of interpretation concerns caused by language differences, the German version of the genral terms and conditions (AGB) is decisive.

(5) Our webshop Styleicone.com carries the seal of approval EHI Certified Online Shop. To obtain this seal, we are regularly reviewed by the EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct.

§ 2 IMPORTANT NOTES

(1) All goods presented on the web page Styleicone.com are depicted as digital images oft he existing items. However we cannot guaranty % 100 correspondences of the products caused by different graphic or printer attitudes. Illustrations, technical data, weight, measures, drawings and performance specifications, stated in leaflets, catalogs, circulars, advertisements or price lists, have purely informational character. We don't take responsibility for the correctness of these details.

(2) We point out that at the time of it visit by a customer, products represented at Styleicone.com may no longer be available for delivery or for sale, as well as their prices may change. The prices are shown in Euros and include value added taxes and do not show shipping prices.

(3) In case of unavailability of ordered items, we will contact you and will send partial deliveries if desired. If you do not want partial delivery, we will refund already received payments immediately.

§ 3 CONCLUSION OF CONTRACT

(1) Contracts will be concluded exclusively with Styleicone.com. The official language of the contract is German.

(2) In the checkout process the customer has to agree to the "Terms and Conditions" of our online shop and the legal rights of cancellation. Any mistakes arising out during placing an order, can be corrected by a customer before he continues with a payment, by using the "Back" buttons or the "Edit" functions as well as clicking the "Back" (<) button of your internet browser. A contract between customer and Styleicone about selected items comes in effect after filling and sending of the provided online ordering form (checkout) by clicking the button "BUY" ("Kaufen") by the customer. For deliveries to company addresses, the customer's name may not be missing, because packets can be delivered incorrectly otherwise. In this case, the invoice address has to be the address to whom the invoice is addressed. Styleicône is not liable for lost packages with incorrect address details. After placing your order, we will send you a confirmation form via the given electronic mail address.

(3) Prices are valid at the time of the order. The minimum order value is €25,00.

(4) Styleicone.com is entitled to reject ordering offers by customers, specifically if there is reasonable suspicion that the ordered products will be refunded commercially by the buyer.

Exclusion of return

If a item was used, washed, carried, damaged or its reimbursement label should no longer be fixed  or is damaged,  there is an obligation for value replacement up to 100% of the purchase price.

§ 4 ORDERING DATA

The ordering details of your purchase is being saved in our system. It is recommended to immediately print your ordering data’s after your have completed an order. If are not a registered customer, you will not have another chance to review your ordering details on our website. We will send you an automatic order confirmation e-mail with all information, as well, after your order was placed. Please pay attention to our privacy policy concerning the handling with data at Styleicone.com.

§ 5 CANCELLATION RIGHTS

If you apply your right of cancellation you are obliged to bear the costs of delivery of the ordered articles. Return costs of orders within Germany are processed with the already paid standard delivery costs of € 5,90. Extra costs above standard delivery (Express delivery charges, customs duties etc.) will not be refunded. Payment obligations are to be fulfilled within 14 days. The term begins with for the customer with your despatch of your cancellation request or the item in question; for us it starts with the receipt of the same. Please pay attention to our terms of cancellation, as well as our information about returns processing.

§ 6 CONDITIONS FOR RETURNS

The delivered articles are equipped with one-time-sealed reimbursement labels. Clothes hangers, original boxes, attachments and packaging materials including plastic bags belong to the product range and are not allowed to be retained. If an item was used, washed, carried, damaged or its reimbursement label should no longer be fixed or is damaged, or any attachment oft he product is missing, were not obliged to refund the full purchase price. Please note that multiple items of one order have to be returned in one delivery. Please also read our terms for complaints.

§ 7 DELIVERY & SHIPPING

(1) All orders are delivered via DHL. The risk of transportation is taken by Styleicone GmbH. Unless agreed differently, a delivery will take place from warehouse to the indicated delivery address of the customer.

(2) Parcel Post Insurance: Our packet deliveries are covered by insurance against theft or damages by time of picking up until distribution to the given shipping address. Arising expenses are beared by Styleicone. Styleicone is not responsible for lost packages with incorrect address details (see § 3 (1) 3).

(3) National delivery: Shipments by DHL cannot be delivered to PO box addresses. Terms and conditions of DHL are supplementary and you find them at www.dhl.de.

(4) International delivery: We provide "Tax Free" delivery to non-EU-countries in 2-4 working days. All outstanding customs and taxes must be paid by the customer. Delivery costs, COD charges, taxes and customs or any extra costs cannot be refunded.

(5) Delivery costs: Valid prices for ordered items are those indicated in the moment of ordering. These are gross prices, i.e. including legal sales tax and excluding any delivery costs. For express deliveries customers have to pay all necessary additional costs according to a valid pricelist of the supplier. A risk of the delivery of products moves to a customer at the moment after a parcel was handled to a currier, unless a customer is a consumer and the order represents a purchase for consumer goods.

DHL Germany Standard Delivery
0,00 € (1-3 bank days)

DHL Germany Express Delivery
18,50 € (1-2 bank days)

DHL International Standard Delivery
European Union*: 14,50 € (2-4 bank days)
Switzerland: 20,00 € plus VAT (2-4 bank days)
Europe (non-EU): 30,00 € (1-3 weeks)
Rest of the world regular shipping: 40,00 € (1-3 weeks)

    

The delivery costs are a flat rate and already stated exclusive of taxes for customers from third countries. For partial shipments, shipping costs will be charged only once, in case the goods can be dispatched the same day. The shipping cost of your order you cannot be reimbursed for returns/exchange of goods.

Orders until 14:00 (Monday-Friday) are to be dispatched on the same day.

§ 8 PAYMENT

Currently, we offer the following payment methods at Styleicone.com: pre-payment, credit card, immediate money transfer, cash on delivery, PayPal and AmazonPayments. Payments via direct debiting are not available until further notice. Refunding after returns are always transferred back via the payment method used by the customer. Please note that, depending on activity, after the arrival of returns, repayments can take 10-14 days.

(1) Pre-Payment

With “pre-payment“, the payment is to be transferred after placing your order at Styleicone.com. Contract acceptance and delivery will be carried out only after receiving a payment. If within 4 bank days, beginning with the day of the order, no payment and delivery costs are registered, Styleicone.com is qualified to cancel the order. Possible arising charges for international banking transfers, especially for repayments after return processing, are to be paid by the customer and will not be refunded.

Please transfer to our international banking account:

STYLEICONE GmbH
IBAN: DE56 5105 0015 0107 0942 45

BIC: NASSDE55XXX
Nassauische Sparkasse Wiesbaden

(2) Credit Card

We accept following cards: VISA, MasterCard, American Express. Financial information of the credit card transactions (number of the card, Expiration date etc.) will be encrypted and forwarded automatically, without Styleicone.com or any other third party has an access to them. This information, with the exception for refund purposes or possible returns, will never be used again. Please take into consideration; this refers only to a direct debiting.

Our credit card transfer system offers additional safety with the 3-D Secure Process along with the security programs Verified by Visa and MasterCard Secure Code. These are special security techniques developed by the credit card institutes and review whether the legitimate cardholder and online retailer take part in the transaction. If this safety parameter is pledged on your credit card, an additional query screen of your bank pops out before the transaction begins. Here, you have to confirm your payment by filling in your Secure Code. The transaction will only be processed with the correct password. Customers of American Express use the American Express SafeKey. In this case, the payment system confirms the compliance of shipping address with the billing address you left on file at American Express. If the addresses don’t match, you are requested to add your shipping address at American Express. Your delivery will be dispatched after successful authentication.

(3) Cash on delivery (COD)

Payment by COD are only possible within Germany for orders of maximum €200,00 value. With COD €4,00 become due to your shipping costs. You will be informed about the amount of charge in the checkout process of your order. An invoice amount is to be paid cash directly to a carrier after delivery. Exceptions: We cannot offer this type of payment if invoice and delivery address are different (e.g. for gift parcels). COD charges will not be refunded in case of returns. All payments and credits are noted in Euros.

(4) PayPal/PayPal-Express

In our “Shopping Cart”, you have the option to use the PayPal-Express-Button to log directly into your PayPal Account and pay with the payment information stored in there. You can also choose PayPal as payment in the checkout process and then you also will be automatically forwarded to login into your PayPal Account, where you can log in with your user data and confirm the payment. If you do not own a PayPal Account, you will be given the option first to open a PayPal account, and then confirm the payment. After the online ordering process is complete, we receive your payment in real time on our own PayPal Account. Credits resulting from returns will always be credited back to your PayPal Account as used for purchase.

(5) AmazonPayments

If you own an account at Amazon.com, you can use the customer data stored in your Amazon Account finish your payment. To do so, simply click on the Amazon Button at the Styleicône Checkout Cart and log in with your Amazon username and password in the now opening Amazon-pop-up-screen. You will be forwarded to your Amazon access and you can pay with payment and address information from your Amazon Account. Credits resulting from returns will always be credited back to your Amazon Account used for the purchase.

(6) Immediate money transfer (Sofortüberweisung)

We offer immediate money transfer from Germany and Austria. To do payments via immediate transfer, you will need to have an online banking account with a ready TAN list and PIN number. During immediate money transfer you will be forwarded automatically to the immediate payment page. After being routed to the secure payment form of Payment Network AG, you instruct your bank to execute a transfer. Only already stored transaction-related data is being used in this process. The PIN and TAN data will not be saved or stored. For payment with immediate transfer, your order will be processed immediately. Return payments will also be refunded back to your banking account.

§ 9 RESERVATION OF OWNERSHIP RIGHTS

All delivered products remain until their complete payment a property of Styleicone GmbH. If your payment is delayed more than 7 days, we are entitled to cancel he order/contract and to demand the return of the products.

§ 10 QUESTIONS AND COMPLAINTS

Most answers to your questions may be answered in our FAQ segment. Please call our service personnel for other questions in between 8:30 am and 5pm. For written requests, please always mention your Styleicône order number.

Service-Telephone: +49 (0) 611 94585555
Fax: +49 (0) 611 94585599
E-Mail: service@styleicone.com

§ 11 LIABILITY

All products on Styleicone.com stand under legal liability.

§ 12 FINAL PROVISIONS

(1) Validity of rights: Exclusively German law is valid under exclusion of the purchase of UN right (CISG).

(2) Place of fulfilment is Wiesbaden, Germany.

(3) Address:

STYLEICONE GmbH
Rheingaustr.53
65201 Wiesbaden
Deutschland

Phone: +49 (0) 611 9458 5555 (bank days 9:00 - 17:00)
Fax: +49 (0) 611 94585599
E-Mail: service@styleicone.com

Managing director: Irina Reich
Amtsgericht Wiesbaden
HRB: 27034
VAT/Ust.ID-Nr.: DE 237881695

April 2016 © Styleicone.com

www.styleicone.com